Canara

Passcode is 5 digits numeric password used for login to the Canara Bank Mobile Banking application.

MPIN is 6 digits numeric PIN to be used at the time of financial/non-financial transactions.

• Please visit Play Store/App Store on your smart phone and search Canara Bank ai1 Mobile Banking application.
• After successful installation open app by clicking ai1 Mobile banking icon.
• Give all the necessary permissions.
• Select the SIM slot with Registered Mobile Number (RMN) with the Bank. SMS will be initiated by the selected SIM; Ensure balance is available to send the SMS successfully.
• After successful Mobile Number validation, an OTP will be sent to your RMN.
• OTP will be auto reading received and validate the authenticity & you will be redirected to create and confirm your 5 digits numeric PASSCODE for login into the application.
• Customer then needs to generate his/her MPIN. He/ She will be asked to generate MPIN in case any financial service is requested by him/her.
• Set MPIN screen will open when customer accesses any service in the app for the first time.
• Customer can set his/her desired 6 digit MPIN.
• User will be asked to activate account by using Debit Card/Aadhar/Internet Banking/ through Branch. The activation code from branch will be sent to the Registered Mobile Number of the customer, which will be valid for next 24 hours.
• After successful activation of the desired account, customer will be able to access Canara Bank Mobile Banking features

Following steps are to be followed in case customer forgets Passcode.

• Click on “Forgot Passcode” link on login screen.
• An OTP will be sent to the Registered Mobile Number of the customer which will be validated to enter into the application. This OTP will be auto read for Android devices and for iOS customer needs to enter the same manually.
• User will be given the option to create Passcode. User needs to re-enter Passcode to confirm.

NOTE: User cannot set last 3 used Passcode.

Following steps are to be followed in case customer forgets MPIN.

• User can opt Forgot MPIN option while doing the funds transfer. Or user may navigate to Profile (at the bottom right corner of the application) > Click on Forgot MPIN.
• User will be given the option to create MPIN. User needs to re-enter MPIN to confirm.
• Further, He/she will be asked to activate account by using Debit Card /Aadhar/Internet Banking/ through Branch activation code.

NOTE:User cannot set last 3 used MPIN.

Any Canara Bank customer whose mobile number is linked with single customer ID, Sole owner/individual ,Joint Accounts with operating instructions “Either Or Survivor” proprie-torship.

Users who are not having Canara Bank Account may also use the application by registering to Canara Bank UPI.

NOTE: Registered mobile number is one which is updated and linked with Customer ID of Bank Account Number of the customer in CBS.

Beneficiary is the account, which is supposed to receive amount. Before initiating any transaction, user needs to register beneficiary with all the required details. Although, user also has an option to do fund transfer without saving user in registered beneficiary list using the Direct Pay option.

• IMPS
• NEFT
• RTGS
• UPI
• DIRECT PAY

To add a beneficiary as favourite select Send Money or My Beneficiary Icon > Identify the Beneficiary which you want to mark Favourite > click on STAR sign (*) next to the beneficiary name.

To access most used beneficiary information, user may navigate to Favourite option from Send Money or My Beneficiary icon.

In order to transfer funds to other banks Canara Bank Mobile Banking application uses Immediate Payment Service (IMPS) by National Payment Corporation of India (NPCI). As per IMPS, fund transfer service is available 24X7X365 on NPCI platform.

In order to transfer funds to other banks Canara Bank Mobile Banking application uses Immediate Payment Service (IMPS) by National Payment Corporation of India (NPCI). As per IMPS, fund transfer service is available 24X7X365 on NPCI platform.

There are TWO methods to transfer funds in IMPS:

• Using Account and IFSC details of beneficiary
• Mobile number and MMID number of beneficiary

• Fund Transfer without adding Beneficiary:

  Login into application > Select Pay & Transfer > Select Direct Pay > Select either Within Canara or Other Bank Option > For within Canara enter the beneficiary details (12/13/14-digit Canara Bank account number) or For Other Bank Select Account IFSC or Mobile MMID and enter beneficiary details > Enter amount > Select Debit Account > Enter MPIN > Pay

• Fund Transfer to Beneficiary:

  Login into application > Select Pay & Transfer > Select Send Money > Select from existing Beneficiary or to add new Beneficiary Select Add Beneficiary tab & enter Beneficiary Details > Enter Amount > Select Transfer Type- IMPS/ NEFT/ RTGS/ UPI > Select Debit Account > Enter MPIN > Pay.

These options are available as a service under PROFILE section.

• Change MPIN > Enter old MPIN > Enter new MPIN > Re-enter new MPIN > Confirm
• Change Passcode > Enter old Passcode > Enter new Passcode > Re-enter new Passcode > Confirm.

NOTE: User cannot set last 3 used Passcode/MPIN.

Profile > De-Register > Select Mobile Banking, UPI or Both > Continue.

In case mobile handset is lost, it cannot be misused by anybody until they know user’s Passcode and MPIN. Further, the user shall immediately report the incident to nearest Canara Bank Branch and get the MB Blocked. Toll Free Helpline 18001030 can also be used for blocking the Mobile Banking / Accounts

As a precaution, it is imperative that users shall not share their login credentials and MPIN to anybody. The same needs to be kept confidential for self-guarding from fraudsters.

MMID is Mobile Money Identifier. Customers can generate MMID in 'Profile -> Get MMID option'. Users who wish to avail IMPS transfers through MMID, shall have to generate MMID with their account. In case user gets an error "Remitter not registered for IMPS", user shall generate MMID first and then retry for transactions.

Login into Application > Goto Profile > Get MMID > Select the account. User will get MMID through SMS.

User can request for a new cheque book through the application under 'Accounts & Services'. The request will be processed on the basis of consumption of current issued cheque book. If current cheque book issued to user is exhausted by two-third, then only the new cheque book will be issued and dispatched to user’s updated address in CBS.

No. Users are free to choose the nicknames for their beneficiaries, but they shall choose different nicknames for different beneficiaries. No two beneficiaries can have same nicknames.

User can check balance from “My Banking” tab by click on view balance option under the Account at the top.

User can check balance from “My Portfolio” tab by clicking 'ON' option.

User can check balance from pre-login screen using View Balance option. This option has to be firstly enabled by the user from Profile > Manage View Balance/Mini statement> Turn on the toggle button.

User has to click on My Banking icon (2nd Menu in bottom) and use Manage option under the Account at top and click on the Mini Statement.

Customers can access e-passbook in 'Pay and Transfer -> E-passbook' option. Statements from 10 days to 1 years are available in this option. Customers can also generate statements between custom dates upto one year.

User can view the Loans availed by him/her from Canara Bank.

User can click on:

Loans under My portfolio

Loan details under Loan Category

All the Loan Accounts will be visible and upon clicking the account, the Account Details will be displayed. The application will show loan details like Outstanding Amount with Amount paid and date of amount.

Yes, User can share the Loan Enquiry Details to the person user wants to share through the sharing options like WhatsApp, mail, etc.

My Beneficiary is a feature to save the Beneficiaries for Fund Transfers. Here user can edit the existing beneficiary details and also delete the same. User can also set beneficiaries as Favourite.

Repayment for Retails Loan: Login into application>Loan Menu >Loan Repayment > Select Loan Account > Click on Repayment> Enter Installment Amount>Enter 6- digit MPIN> Transaction successful.

Repayment of Agri Loan: Login into application>Loan Menu >Agri Loan > Select Loan Account > Click on Repayment> Enter Installment Amount>Enter 6- digit MPIN> Transaction successful.

Yes, Nickname field is mandatory if user add the Beneficiary from Fund Transfer Within Canara/Other Bank.

User can view the Beneficiary that is added from Fund Transfer by selecting the My Beneficiary icon (Under Pay & Transfer Tab or My Banking menu -> Scroll left for My Beneficiary).

No, Nickname should be unique across all beneficiaries within Canara and Other Bank also.

Yes, you can share the Donation Transaction Summary by clicking on Share button from the summary screen through sharing options like WhatsApp, Gmail, etc.

Yes, you can again do register yourself.

User can contact by following below mentioned steps in the application:

Click on Profile → Contact Us → Choose either Email Us or Call Us.

Yes, user can go to Profile and from there language can be changed (Change Transaction SMS Language).

You can get this option from Profile option. Click on the Feedback option under Profile and send the feedback.

No, you can't use the Passcode that is recently used. You have to choose unique Passcode and after changing the passcode successfully, you have to login with that new passcode.

Before login to the application select “Forgot passcode” option then OTP validation will be done automatically then after follow the below steps.

• Create Login Passcode
• Re-Enter passcode to Confirm.

User can see the TDs created by his/her in Canara Bank. User should login and click on TD account (listed in My portfolio/under Deposit) where it will ask to select the account. Then application will display details like Maturity date, Value and Amount.

Yes, user can generate QR Codes using Canara Bank Mobile Banking Application. User has to login the app -> Go to Profile Section -> Click on My QR Code -> Select any of the option Generate Static QR or Generate Dynamic QR option for the UPI linked Account for which QR is to be generated.